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Professional Development Workshops focused on Customer Service

  • "Empathy in Action: A Customer-Centric Workshop" - Employees will learn practical techniques for applying empathy in customer interactions, enhancing rapport and satisfaction.


  • "The Power of Positive Interactions: Enhancing Customer Experiences" - This workshopfocuses on the pivotal role of positive interactions in shaping memorable customer experiences, equipping employees with skills to create lasting impressions.


  • "Creating Customer Loyalty: A Workshop on Retention Strategies" - Participants will explore strategies to cultivate customer loyalty, including personalized engagement techniques and proactive retention measures.


  • "Cultivating a Customer-Centric Culture in Your Organization" - This session delves into fostering a culture that prioritizes customer satisfaction, instilling values of empathy and service excellence throughout the organization.


  • "Handling Difficult Customers with Grace and Professionalism" - Employees will develop strategies for de-escalating challenging situations, maintaining composure, and resolving issues effectively while upholding professionalism.


  • "Strategic Communication: Aligning Customer Service with Business Goals" - Through this workshop, employees will learn to align customer service initiatives with broader business objectives, ensuring cohesive communication and maximizing impact.

Pricing :

$750 per Workshop Topic for up to 25 people maximum.
$850 per Workshop Topic up to 35 people maximum.
For a Workshop with more than 35 people please contact Kim Viade for pricing.
All workshops are 2 hours and can be in virtual or in person.

Additional fees for materials, supplies and travel will be added for in person workshops.
Please note any travel outside of NYC will have additional expenses added depending on the location.

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