Professional Development Workshops focused on Customer Service
- "Empathy in Action: A Customer-Centric Workshop" - Employees will learn practical techniques for applying empathy in customer interactions, enhancing rapport and satisfaction.
- "The Power of Positive Interactions: Enhancing Customer Experiences" - This workshopfocuses on the pivotal role of positive interactions in shaping memorable customer experiences, equipping employees with skills to create lasting impressions.
- "Creating Customer Loyalty: A Workshop on Retention Strategies" - Participants will explore strategies to cultivate customer loyalty, including personalized engagement techniques and proactive retention measures.
- "Cultivating a Customer-Centric Culture in Your Organization" - This session delves into fostering a culture that prioritizes customer satisfaction, instilling values of empathy and service excellence throughout the organization.
- "Handling Difficult Customers with Grace and Professionalism" - Employees will develop strategies for de-escalating challenging situations, maintaining composure, and resolving issues effectively while upholding professionalism.
- "Strategic Communication: Aligning Customer Service with Business Goals" - Through this workshop, employees will learn to align customer service initiatives with broader business objectives, ensuring cohesive communication and maximizing impact.
Pricing :
We offer tiered pricing based on group size and session length:
Available formats: 2-hour or 3-hour workshops
Up to 25 participants
Up to 35 participants
More than 35 participants
Workshops are available virtually or in person.
Please contact Kim Viade at kviade1@gmail.com to receive a customized quote based on your group size, session length, and preferred format.
Additional Notes:
In-person workshops may include additional fees for materials, supplies, and travel.
Travel outside of NYC will incur additional costs depending on the location.